Refund policy
We want you to have a great experience with Paradyes. Please review our return and refund policy before making your purchase.
Returns
We accept return requests for eligible products within 14 days of delivery.
To be eligible for a return:
- The product must be unused, unopened, and in its original packaging.
- Any safety seal, protective seal, tube, sachet, jar, bottle, developer, or other product component must remain intact.
- You must provide your order number and proof of purchase.
- The return must first be approved by our Customer Care team.
Please contact us at care@birdsofparadyes.com before sending any product back.
Products returned without prior authorization may not be accepted.
Non-Returnable Products
For hygiene, safety, and product-integrity reasons, we generally cannot accept returns of:
- Opened or used hair color products
- Opened developers, bleach, shampoos, conditioners, treatments, or hair-care products
- Products with broken or removed safety seals
- Gift cards
- Free gifts or promotional items
- Final-sale items where clearly identified as final sale
This does not affect any rights you may have under applicable law.
Hair Color Results
Hair color results can vary depending on factors including your natural hair color, existing hair color, previous bleaching or chemical treatments, porosity, hair length and volume, product quantity, application method, processing time, and aftercare.
Because of these variables, dissatisfaction with the final shade or color result after a product has been opened or used does not by itself qualify the product for a refund or return.
We strongly recommend reviewing the product instructions, suitability information, shade guide, and performing the recommended patch test and strand test before full application.
If you believe the product itself is defective, please contact us and we will review the issue.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your order arrives damaged, defective, leaking, or you receive the incorrect product, contact us at care@birdsofparadyes.com as soon as reasonably possible.
Please include:
- Your order number
- Photographs of the product
- Photographs of the outer packaging
- Batch/lot number where available
- A brief description of the issue
We may request additional information necessary to investigate the issue.
If the issue is verified, we may provide an appropriate replacement or refund at no additional cost, subject to applicable law.
Return Shipping
For approved returns that are not due to an error by Paradyes, return shipping costs are the responsibility of the customer.
If the return is due to an incorrect, damaged, or verified defective product supplied by us, we will provide appropriate return instructions and, where applicable, cover the return shipping cost.
Original shipping charges are generally non-refundable unless the return results from our error or otherwise required by law.
Refunds
Once your approved return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method.
After we process the refund, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
If you believe an approved refund has not been received, contact us at:
Cancellations
If you would like to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
Contact
For return, refund, replacement, or order-related assistance:
Email: care@birdsofparadyes.com