Shipping policy
Shipping Policy
Thank you for shopping with Paradyes.
This Shipping Policy applies to orders placed through our U.S. online store.
Order Processing
Orders are typically processed within 1–2 business days, excluding weekends and applicable public holidays.
Once your order has been processed and handed over to the shipping carrier, you will generally receive a shipping confirmation email containing tracking information where available.
Shipping Destinations
We currently ship to eligible addresses within the United States where shipping service is available.
Certain products or locations may be subject to shipping restrictions.
Shipping Charges
We offer free standard shipping on orders over $30 within the United States.
For orders that do not qualify for free shipping, the applicable shipping charge will be displayed at checkout before payment is completed.
Any additional shipping promotions may be subject to the terms displayed with the applicable offer.
Delivery Estimates
After your order has been processed and dispatched, standard delivery within the United States generally takes 6–7 business days.
This means most orders are expected to arrive within approximately 7–9 business days from the date the order is placed, depending on processing and carrier transit times.
Delivery timelines are estimates and are not guaranteed. They may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather or natural disasters
- Peak shopping periods
- Public holidays
- Incorrect or incomplete delivery information
- Transportation or service disruptions
If we are unable to ship your order within the stated or otherwise promised shipping period, we will contact you and provide the applicable options in accordance with U.S. law.
Tracking
Where tracking is available, tracking details will be sent to the email address associated with your order.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your shipping address, please contact care@birdsofparadyes.com as soon as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
Additional shipping costs resulting from an incorrect address, refused delivery, or unsuccessful delivery attempt may be the customer's responsibility where permitted by law.
Lost or Missing Packages
If your tracking information shows that your package has not arrived within the expected delivery period, please contact care@birdsofparadyes.com.
We may work with the applicable carrier to investigate the shipment.
If tracking shows a package as delivered but you cannot locate it, please first check around your delivery location, with household members, neighbors where appropriate, your building reception or mailroom, and the shipping carrier.
If the package still cannot be located, contact us for further assistance.
Damaged Packages
If your order arrives damaged, please photograph both the shipping package and the affected products and contact care@birdsofparadyes.com.
Contact
For questions relating to shipping or delivery: