Shipping policy
Last Updated: September 1, 2026
Thank you for shopping with Paradyes.
This Shipping Policy applies to orders placed through our U.S. online store.
Order Processing
Orders are processed on business days, excluding applicable holidays.
Once your order has been processed and handed over to the shipping carrier, you will generally receive a shipping confirmation email containing tracking information where tracking is available.
Shipping Destinations
We currently ship to eligible addresses within the United States where shipping service is available.
Certain products or locations may be subject to shipping restrictions.
Shipping Charges
Available shipping options and applicable charges will be displayed during checkout before payment is completed.
Any free-shipping promotion is subject to the conditions displayed with that promotion.
Delivery Estimates
Estimated delivery dates or delivery windows may be displayed during checkout or communicated in your shipping confirmation.
Delivery estimates are not guarantees and may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Natural disasters
- Peak shopping periods
- Public holidays
- Incorrect or incomplete delivery information
- Transportation disruptions
If we become unable to ship your merchandise within a promised shipping period, we will notify you and provide the cancellation/refund options required by applicable U.S. law. The FTC requires online sellers either to have a reasonable basis for the shipping time they advertise or, if they cannot meet it, to provide appropriate delay and refund options.
Tracking
Where tracking is available, tracking details will be sent to the email address associated with your order.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error in your shipping address, contact:
as soon as possible.
We cannot guarantee that an address can be changed once an order has been processed or shipped.
Additional shipping costs resulting from an incorrect address, refused delivery, or unsuccessful delivery attempt may be the customer's responsibility where permitted by law.
Lost or Missing Packages
If your tracking information shows that your package has not arrived within the expected delivery period, contact us at:
We may work with the applicable carrier to investigate the shipment.
If tracking shows a package as delivered but you cannot locate it, please first check:
- Around your delivery location
- With household members
- With neighbors where appropriate
- With your building reception/mailroom
- With the shipping carrier
Then contact us if further assistance is required.
Damaged Packages
If your order arrives damaged, please photograph both the shipping package and affected products and contact:
Contact
For questions relating to shipping or delivery: